1) How to order
2) Terms of payment
4) Order cancellation
5) Right of Withdrawal
How to order
- Please select one or more products you intend to purchase by adding them to the “cart”, click on “check out” and proceed with the registration; if you have already an account you can log in. Once on the “check out page”, please add your details, select the favourite payment method and click on “confirm my order” button. From this moment we will process your order, you will be contacted if we have information to share with you, otherwise you will receive a notice from us when the parcel has been shipped containing the shipment tracking number.
- Within each product page, you can purchase items by selecting the international standard sizes (if you have any doubts you can consult the '' size guide '' page). On the product page you will also find a window where you can enter your personal measurements, requests or changes that you would like to make to the presented product. Fill it in if you want to customize an object and you will be contacted, at the conclusion of the order, for confirmation.
- On each product page you will find the '' request information '' button that you can use if you want to receive more details on an item.
- For any doubt, or if you need help completing the order, you can also contact us by phone at +39 0583 962616.
Terms of payment
- The order can be paid by credit card (select the Stripe option), via Paypal, by bank transfer (in this case to accept the order it is necessary to send the receipt of the bank transfer) or cash on delivery (upon delivery of the package).
- Payment by bank transfer always needs to include within the reason of payment: order numer plus name and surname of whoever placed the order. The transfer must be made out to:
- Beneficiary: Tango's Sas di Davini Maria Tiziana & Co.
- Bank: BANCO POPOLARE SOCIETA' COOPERATIVA
- IBAN: IT95 O 05034 24736 000000001704
- Account no: 000000001704
- CIN: O
- ABI: 05034
- CAB: 24736
All prices as shown in the catalog are VAT included, accordingly to the current regulation.
- It is possible to cancel an order placed by mistake; the cancellation request must be promptly communicated to firstname.lastname@example.org within maximum 1h from the moment of the order. Please respect this deadline as we may have already started processing your order.
Right of Withdrawal
- You have 15 days from the day of delivery of the parcel to return the items you want to return. Returns are accepted for intact and unused items, placed in the original packaging.
- To take advantage of this service contact us at email@example.com or contact us on Whatsapp at +39 338 4333044 (Italy) or by phone at + 39 0583 962616 (Italy). You will need to inform us with your order number and which items you want to return.
- Once the possibility of withdrawal has been verified, you will have to re-pack the items to be returned, taking care that they do not get damaged during the journey, and send them to our address: Via dei Bocchi 139 - 55013 - Lammari (LU) using the shipping method you prefer. The customer is responsible for the loss or damage of the package. The cost of returning the goods will be fulfilled at the expense of the customer.
- Customized items can be returned, unless otherwise communicated before the conclusion of the purchase.
- Underwear items, for hygienic reasons, cannot be returned.
- Items that arrive incorrect or damaged will be replaced, upon timely notification of the customer onreceipt of the package, without additional charges for the latter.
- By subscribing our newsletter you will receive a discount coupon to spend on your first purchase. In addition, you will receive regular information on current discounts or initiatives.